Fill out a service form
Pack, insure, ship
Wrap your knife securely in a cloth and pack into any small box. Include a printed copy of your service form.
Most carriers only cover losses up to $100, even when shipping priority or flat rate. We highly recommend purchasing additional insurance from your carrier to cover the full retail value of your knife, i.e. $450. Here's some help on how to add insurance.
Get a tracking number and make sure your knife arrives safely to our workshop!
Wait. Quality takes time.
Please allow 24 hours upon arrival for us to check-in your knife. Once it's checked in, you'll receive an email that it has arrived. Unless we need clarification, you won't hear from us again until your knife has completed servicing. Here's a general outline of our service flow: Arrival notification → Inspection → Knife placed in queue based on type of service, part availability, and arrival date → Service → Payment & departure notification
Our service lead time varies from 2-8 weeks after check-in, depending on the service.
The Fine Print
If your knife has been modified outside of our shop, we reserve the right to refuse service. We have examples of unaccepted modifications written within our Warranty. Unless your knife is covered under warranty, part fees will be applied and you must cover your own return shipping ($17.50 Insured US Domestic). If you live outside the US, here are Estimates for International Return Shipping.